Store Policy
Each Zoozve Creations item is handmade in small batches, with special attention paid to materials, finishes and durability.
Custom orders
Any order including a choice of fabric, size or specific personalization is made exclusively for you:
Therefore, it cannot be exchanged or refunded.
Product availability
Fabrics and designs may vary depending on the season.
In the event of an exceptional unavailability of a fabric after ordering, you will be contacted immediately to choose an alternative or obtain a refund.
Price & modifications
Prices may be adjusted according to the cost of materials or options selected.
No order modifications can be guaranteed once production has begun.
Data Protection Policy
At Zoozve Créations, the protection of your personal data is essential.
We comply with the GDPR (General Data Protection Regulation) and we only collect the information necessary for the proper processing of your orders and to improve your experience on the site.
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1. What data do we collect?
We only collect essential information:
• name, surname
• postal address
• e-mail
• phone
• password (encrypted)
• Order history
This data is used solely for:
• manage your orders,
• make the delivery,
• provide customer service.
During your browsing, certain technical data may be recorded (pages viewed, IP address, etc.) in order to improve the site.
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2. Where is your data stored?
Your information is securely hosted by Wix, in compliance with the GDPR.
They are only accessible to services essential to the operation of the site.
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3. With whom is your data shared?
Only with:
• carriers (La Poste, Mondial Relay, etc.) for delivery,
• Payment providers (Stripe, PayPal),
• analytics tools (Google Analytics).
We never sell your data.
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4. Your rights
You can ask at any time:
• access to your data,
• their modification,
• their removal.
To exercise your rights:
📧 contact@zoozvecreations.com
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5. Cookies
Our site uses cookies for:
• Secure your connection,
• Remember your shopping cart,
• analyze the attendance.
You can disable them in your browser settings.
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Contact
For any questions related to your data:
📧 contact@zoozvecreations.com
Payment methods
To offer you a simple and stress-free experience, Zoozve Créations offers several secure payment methods:
• Bank cards (Visa, Mastercard, Maestro, etc.)
• PayPal
• Apple Pay
• Google Pay
All payments are processed via a secure SSL connection, guaranteeing the protection of your data.
No additional fees are applied by Zoozve Creations at the time of payment.